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FAQ

What is Order Fraud Detection?

Order Fraud Detection is an advanced fraud prevention system designed specifically for Prestashop and WooCommerce stores. It automatically analyzes customer data and order patterns to identify potential fraud risks in real-time, helping you protect your business from fraudulent transactions.

Our system tracks any orders you set as non-deliverable. When a new order is placed, we check the customer against our database of previous failed orders and suspicious activities to generate a risk assessment and alert you to potential fraud.

  1. Download the plugin from our website.
  2. Upload the plugin files to your WordPress admin panel (Plugins → Add New → Upload Plugin)
  3. Activate the plugin
  4. Configure your API settings with your provided API key
  5. The system will automatically start monitoring new orders

No! Our plugin is designed to work out-of-the-box with minimal configuration. Simply install, activate, and enter your API key. The system will automatically start protecting your store.

  • WordPress 5.0 or higher
  • WooCommerce plugin installed and active
  • PHP 7.4 or higher
  • Active internet connection for API communication

  • When our system detects a customer with previous failed orders or suspicious patterns, it automatically:

    • Adds a fraud alert note to the order in your WooCommerce admin
    • Flags the order for manual review
    • Provides risk level assessment (low, medium, high)
    • Shows the number of previous failed orders for that customer

No, the system does not automatically cancel orders. Instead, it flags suspicious orders for your review, allowing you to make the final decision. This prevents false positives from affecting legitimate customers.

We offer three subscription plans:

Basic Plan – Perfect for small stores and has a 1 month free trial

  • Customer Fraud Checks: Up to 50 per month
  • Fraud Alerts: Up to 5 per month
  • Email support

 

Pro Plan – Ideal for growing businesses

  • Customer Fraud Checks: Up to 200 per month
  • Fraud Alerts: Up to 20 per month
  • Priority email support

 

Enterprise Plan – For high-volume stores

  • Customer Fraud Checks: Up to 1000 per month
  • Fraud Alerts: Up to 50 per month
  • Fastest email support

Your usage is tracker monthly based on:

  • Customer Checks: Each time the system analyzes a new order
  • Fraud Alerts: Each time a fraud risk is detected and flagged

You can monitor your usage in real-time through the plugin dashboard.

If you approach your plan limits, we’ll notify you in the dashboard. If you exceed your limits, the system will also let you know and you have the option to either wait for your quota to reset upon the next billing cycle or upgrade to a higher plan.

contact our support team at support@orderfrauddetection.com to change your plan. Plan changes can take effect immediately.

Our plugin is designed to be compatible with most WordPress and Prestashop plugins. If you experience conflicts, contact our support team for assistance. We’ll work with you to resolve any compatibility issues.

How is customer data handled?

We take data privacy seriously. Customer data is:

  • Transmitted securely using HTTPS encryption.
  • Stored in compliance with data protection regulations.
  • Only used for fraud detection purposes.
  • Never shared with third parties.
  • Automatically purged according to retention policies.

Is the system GDPR compliant?

Yes, our system is designed with GDPR compliance in mind. No personal identifiable data is shared between the stores such as name, phone or addresses. Only email address is checked which falls under GDPR article 6(1)(f)Lawfulness of Processing. We also have the tools to completely remove any customer data upon request.

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