Our Commitment to Your Privacy
At Order Fraud Detection, we take data protection seriously. This privacy policy explains how we collect, use, store, and protect your information
when you use our fraud detection services.
Last Updated: October 2025
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1. Information We Collect
1.1 Account Information
When you register for our service, we collect:
– Business name and contact details
– Email address and phone number
– VAT/Tax identification number
– Website URL
– Billing and payment information
1.2 Order & Customer Data (For Fraud Detection)
To provide fraud detection services, we process:
– Customer email addresses (hashed for privacy)
– Order IDs and status changes
– Transaction timestamps
– IP addresses (optional)
– Failed order history
– Fraud risk scores and patterns
Important: We do NOT store:
– Full credit card numbers
– CVV codes
– Passwords or authentication credentials
– Personal identification documents
– Detailed product information
1.3 Technical Information
– API usage logs and timestamps
– Browser type and device information
– Cookies (for authentication and session management)
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2. How We Use Your Data
We use collected information exclusively for:
2.1 Fraud Detection & Prevention
– Identifying high-risk customers based on failed order history
– Generating fraud alerts when suspicious patterns are detected
– Providing risk scores to help you make informed decisions
– Analyzing fraud trends across your store
2.2 Service Delivery
– Processing API requests and delivering fraud detection results
– Managing your subscription and billing
– Providing customer support
– Sending service updates and important notifications
2.3 Service Improvement
– Improving fraud detection algorithms
– Analyzing usage patterns to enhance features
– Troubleshooting technical issues
We will NEVER:
– Sell your data to third parties
– Use your data for advertising purposes
– Share customer information between different businesses
– Send marketing emails without your consent
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3. Data Security
We implement industry-standard security measures:
3.1 Technical Safeguards
– Encryption: All data transmitted via HTTPS/TLS encryption
– Hashing: Customer emails are hashed using secure algorithms
– Access Controls: Role-based access with strong authentication
– Regular Backups: Daily encrypted database backups
– Server Security: Hardened servers with firewall protection
3.2 Organizational Measures
– Limited employee access on a need-to-know basis
– Regular security audits and updates
– Incident response procedures
– Secure development practices
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4. Data Retention
4.1 Active Subscriptions
– Order and customer data retained for the duration of your subscription
– API usage logs retained for 12 months
– Fraud detection history retained to maintain accuracy
4.2 After Subscription Cancellation
– Account data retained for 30 days (for potential reactivation)
– Fraud history data anonymized after 90 days
– Billing records retained for 7 years (legal requirement)
– Complete data deletion available upon request
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5. Data Sharing & Third Parties
5.1 Service Providers
We may share limited data with:
– Payment Processors: Stripe (for subscription billing only)
– Email Service: For transactional emails (welcome, alerts, invoices)
– Hosting Provider: Secure cloud infrastructure
All third parties are bound by strict confidentiality agreements.
5.2 Legal Requirements
We may disclose information when required by law, court order, or to:
– Protect our legal rights
– Prevent fraud or security threats
– Comply with legal obligations
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6. Your Rights (GDPR Compliance)
As a data subject, you have the right to:
6.1 Access & Portability
– Right to Access: Request a copy of your data
– Right to Portability: Export your data in machine-readable format
6.2 Correction & Deletion
– Right to Rectification: Correct inaccurate information
– Right to Erasure: Request deletion of your data (“right to be forgotten”)
– Right to Restriction: Limit how we process your data
6.3 Objection & Withdrawal
– Right to Object: Object to certain data processing activities
– Right to Withdraw Consent: Cancel consent at any time
To exercise your rights, contact us:📧 Email: support@orderfrauddetection.com📞 Phone: +30 2431 600968
We will respond within 30 days.
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7. Cookies & Tracking
7.1 Essential Cookies
– Session cookies: Maintain your login status
– Security cookies: Prevent fraud and ensure secure access
7.2 Analytics Cookies (Optional)
– Track API usage patterns
– Monitor service performance
– Understand feature usage
You can disable cookies in your browser settings, but this may affect functionality.
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8. International Data Transfers
Our servers are located in Greece (EU). If you’re outside the EU:
– Data transfers comply with GDPR requirements
– Standard Contractual Clauses (SCCs) ensure protection
– Your data enjoys the same level of protection
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9. Children’s Privacy
Our services are designed for businesses and are not intended for individuals under 16 years of age. We do not knowingly collect data from
children.
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10. Changes to This Policy
We may update this privacy policy periodically. Changes will be:
– Posted on this page with an updated “Last Updated” date
– Notified via email for significant changes
– Effective 30 days after notification
Continued use after changes constitutes acceptance.
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11. Data Protection Officer
For privacy concerns, contact our Data Protection Officer:
Email: privacy@orderfrauddetection.comPostal Address:Order Fraud Detection[Your Company Address]Greece
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12. Supervisory Authority
If you’re unsatisfied with our response to privacy concerns, you can lodge a complaint with:
Hellenic Data Protection Authority (HDPA)Website: https://www.dpa.grAddress: Kifissias Ave. 1-3, 115 23 Athens, Greece
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13. Questions & Contact
For questions about this privacy policy or data practices:
📧 Email: support@orderfrauddetection.com📞 Phone: +30 2431 600968🌐 Website: https://orderfrauddetection.com
Business Hours: Monday – Friday, 9:00 – 17:00 EET
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Summary: Your Privacy Matters
– ✅ We only collect data necessary for fraud detection
– ✅ Your data is encrypted and securely stored
– ✅ We never sell or misuse your information
– ✅ You have full control over your data
– ✅ GDPR compliant with transparent practices
– ✅ EU-based servers for maximum protection
Trust is the foundation of fraud prevention. We protect your data as carefully as you protect your business.
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This policy is governed by Greek and European Union law, specifically GDPR (General Data Protection Regulation 2016/679).
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